SHIPPING POLICY

Shipping & Deliveries
WWW.RUNNERS-TRIBE.COM provides deliveries worldwide. UAE and GCC orders are processed through POSTA. Working days in the UAE are from Sunday to Thursday and the weekends are on Friday and Saturday.
  • Domestic Shipping Charge (UAE): AED25 or free for orders above AED500
  • International Shipping Charge: Shipping costs will vary by your order size, weight, and destination. Depending on the shipping address, the time of the delivery will vary as well (Import tax and customs duty may be charged on arrival to destination country and are not included in shipping fee).
We aim to have your order delivered within 1-3 working days (UAE) or 3-5 working days (International). National holidays may delay your shipment. A tracking number will be sent to you by email and/or SMS once your order has been shipped. Feel free to contact us for any updates regarding your order.
Order Tracking
After placing an order, you will receive an email from us containing all the details of your purchase. Once your order is prepared and ready to be dispatched, you will receive a Shipping Confirmation email which will contain the tracking number. By clicking on the “Track Package”, you will be redirected to our delivery partner’s website where you can use the generated tracking code to follow the live status of your order.

For unforeseen circumstances, if your order is taking beyond the expected time frame, please contact us at info@runners-tribe.com

Duties & Taxes
Delivery charges do not include any import fees (duties and taxes), which may be applicable depending on the destination of your order.
Cancellations
If for any reason you wish to cancel your order before the shipping confirmation, please contact us at info@runners-tribe.com with your order number. However, if you have already received a shipping confirmation, this means your order is out for delivery. You can process the return of the items in its original condition for a refund or exchange.
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